Designer.
Strategist.
Host.

My appreciation for this hospitality-driven approach was shaped by countless nights in hotels during my consulting days. The best stays weren't just about elegance - they were about anticipating needs, maintaining consistency, and delivering thoughtful service that often went unspoken, but never unnoticed. These same principles guide my design philosophy: be proactive, reliable, and user-focused.

My shift to in-house UX design stemmed from wanting deeper human connections. While consulting for large organizations was valuable, the impact often felt distant. Now at Capital One, I create digital experiences that touch people directly, making them feel valued and cared for - just as a gracious host would do for their guests.

Each project is a new opportunity to extend this digital hospitality, transforming interactions into welcoming experiences that users want to revisit time and again.